ISO 9000 or Total Quality Management: Which One First?

سال انتشار: 1383
نوع سند: مقاله کنفرانسی
زبان: انگلیسی
مشاهده: 2,808

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شناسه ملی سند علمی:

CQM05_029

تاریخ نمایه سازی: 2 بهمن 1385

چکیده مقاله:

Although quality systems such as ISO 9000 and Total quality Management (TQM) have been used widely worldwide, still there are mixed views in the literature concerning whether ISO 9000 and TQM complement or contradict each other and which one must be used first. Major objective of this paper is to address the competing views on both concepts in an attempt to show that both approaches complement each other and ISO 9000 should be used as the first step and in association with TQM to secure organisational success.

نویسندگان

Mehdi Jamshidian

Ph.D. in Organization and Management, Associate Professor, Head of the Department, Department of Management, University of Isfahan, Iran

Arash Shahin

Ph.D. in Industrial Engineering – Quality Engineering, Assistant Professor, Department of Management, University of Isfahan, Iran

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