A novel hybrid approach based on QFD-TOPSIS method for supplier selection in IT Area (Case Study: A Private Bank in Iran)

An accurate selection of suppliers in the informationtechnology supply chains of the service-based companieslike banks has significant effects on chain flexibility andbusiness continuity plan. In this paper, in order to contributeto the selection of suppliers in these firms, a novel MultipleCriteria Decision Making method by using a hybridQFD-TOPSIS solution is suggested. The objectives of theproposed method are both finding the most related criteriaand presenting an optimized solution to the supplierselection problem. The greatest contributions of this methodare closing the opinions of employers to the technicalrequirements of information technology supplierqualifications in banks and also finding the best supplier bycalculating the nearest distance to the ideal and the farthestone to the negative-ideal solution. Finally, a sensitivityanalysis is designed to find the most sensitive sub-criteria.That is the results of ranking alter if sensitive sub-criteriachange.

کلیدواژه ها:

Multiple Criteria Decision Making ، Quality Function Deployment ، TOPSIS ، Banking ، Supply Chain and Information Technology