Identify Sources of Organizational Conflict through Delphi Technique in the Ministry of Youth and Sports of Iran

Background: The purpose of this study, Identify sources of organizational conflict through Delphi Technique in the Ministry of Youth and Sports.Materials and methods: The method of this study is of mixed a method that has been conducted in the field study form. The population included faculty members and academicelite professors, senior executives of the Ministry of Youth and Sports, Director General of Youth and Sports Provincial Parliament and fitness experts leading to a number of 25 people.Due to the nature of the study, the sample population was considered. This study consists oftwo stages. The first step of this research, qualitative Delphi method consisting of articles, documents and interviews with semi-structured questionnaire consisted of two steps: toextract information from the Delphi technique has two stages. Results and discussions: The results led to the identification of 10 key source oforganizational conflict in the Ministry of Youth and Sports in the country. Ten major source of organizational conflict in this study were identified as follows: 1. Incompatible goals, 2. Differentiation (different values and beliefs), 3. Ambiguity and conflict of role, 4.Communication issues, 5. Ambiguous laws, 6.Conflict of authorities, 7.Inconsistent evaluation and reward systems, 8.Mental Stress of the environment 9.Duty Conflicts,10.Defects in the organization's information systems. Conclusion: Recommended that Participation of units’ members in decision-makings aboutjob evaluations and organizational expectations and objectives can prevent the creation of conflict in organizations.

کلیدواژه ها:

Delphi Technique ، Organizational Conflict ، Ministry of Youth and Sport ، Iran