A Model For E-banking Trust In Iran's Banking Industry
سال انتشار: 1389
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 803
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شناسه ملی سند علمی:
JR_IJIEPR-21-1_004
تاریخ نمایه سازی: 7 شهریور 1393
چکیده مقاله:
One of the crucial factors affecting success of e-banking services is customers's trust. Acquiring customer trust depends on different variables that an e-banking struggles to control. This research aims to explain and clarify the inter-relationships and the interaction effects among customer's online trust and other relevant factors such as satisfaction and loyalty in e-banking. We developed a model of customer's trust in e-banking industry based on the outcomes of previous researches and semi-structured interviews with experts in e-banking services. To examine the model a descriptive survey was applied. The survay sample population consisted of 405 randomly taken e-banking service users in the city of Tehran, according to a cluster random sampling skim. An important part of the results revealed Trust bliefs relate directly with satisfaction and loyalty among e-banking customers.
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نویسندگان
Kamran Feizi
Prof, faculty of management Allameh Tabatabai University, Tehran, Iran
Mohammad Hossein Ronaghi
M.A. Tehran, Iran