Digital Transformation Capabilities and Public Sector Performance: The Mediating Role of Digital Culture and Organizational Agility

Digital transformation has become a fundamental strategy for public sector organizations seeking to improve efficiency, service quality, and citizen satisfaction. However, the successful implementation of digital transformation requires more than technological investment. Organizations need supportive digital cultures and agile capabilities to transform digital resources into sustainable performance outcomes. This study investigates the relationship between digital transformation capabilities and public sector performance by examining the mediating roles of digital culture and organizational agility. Using a quantitative research approach, data were collected from employees and managers of governmental organizations. The proposed model was tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that digital transformation capabilities positively influence digital culture and organizational agility. Furthermore, digital culture enhances organizational agility, which subsequently improves public sector performance. The results highlight that digital transformation success depends on developing organizational capabilities alongside technological infrastructure. This research contributes to the digital transformation literature by presenting an integrated model that explains how digital capabilities, organizational culture, and agility interact to improve public sector performance.

کلیدواژه ها:

Digital Transformation Capabilities ، Digital Culture ، Organizational Agility ، Public Sector Performance ، PLS-SEM