Examining Obstacles and Strategies for Enhancing Organizational Trust in Municipalities: Case Study of Urmia Municipality

Organizational trust, as a vital intangible asset, plays a critical role in the success and sustainability of organizations. In the public sector, particularly within municipalities that have direct contact with citizens, organizational trust is essential both among employees and between the organization and external stakeholders (citizens, other entities). This review article aims to identify and analyze the obstacles to establishing and maintaining organizational trust in municipalities, as well as to examine effective strategies for its enhancement, focusing on a case study of Urmia Municipality. Previous research indicates that factors such as lack of transparency, ineffective communication, decision-making uncertainty, bureaucratic hurdles, and leadership challenges can undermine organizational trust. Conversely, strategies like strengthening transparency and accountability, improving communication processes, developing an organizational culture based on honesty and fairness, empowering employees, and exemplary leadership are recognized as key elements in building and reinforcing trust. The findings of this review suggest that addressing these obstacles and implementing the aforementioned strategies can significantly contribute to enhancing the level of trust in Urmia Municipality and improving its overall performance.

کلیدواژه ها:

Organizational Trust ، Municipality ، Trust Obstacles ، Trust Enhancement Strategies ، Urmia Municipality ، Public Administration