Explorations in Refusal and Complaining Speech Acts of Iranian EFL Learners Across Language Proficiency, Mother Tongue, Gender, and Sociocultural Factors

Pragmatic competence, a fundamental component of language ability, involves understanding a speaker’s intended meaning through various communicative functions. Among these functions, speech acts such as refusals and complaints play a crucial role in everyday interactions, allowing interlocutors to convey information and perform social actions. This study examines the production of refusal and complaint speech acts by English as a Foreign Language (EFL) learners, addressing a gap in previous research that has often overlooked the potential influence of learners’ language proficiency, social status, gender, and mother tongue. Through purposive sampling, ۱۲۰ participants were selected to respond to ۱۰ role-play scenarios designed to elicit refusals and complaints. The data were analyzed qualitatively to identify patterns in speech act production. The findings reveal that most participants favored indirect strategies when expressing refusals and complaints. Moreover, the study found no significant effects of language proficiency, sociocultural background, mother tongue, or gender on how EFL learners produce these speech acts. These results contribute to a better understanding of pragmatic competence in EFL contexts and suggest that these sociolinguistic factors may have less impact on refusal and complaint strategies than previously assumed.

کلیدواژه ها:

pragmatic competence ، speech act of complaint ، speech act of refusal ، pragmatic competence ، speech act of complaint ، speech act of refusal