Public Safety Answering Point (PSAP) Models: A Scoping Review Protocol to Explore National and International Experiences

Background: As Public Safety Answering Points have become the elementary contact point between clients and rescue service providers, the planning of the call center has become a key task for administrators. Connect call centers accelerate dispatch center performance, particularly during an overloaded period. The efficient dispatch of emergency medical services and prompt response to urgent requests could be achieved with its help. This study intended to explore national and international experiences to identify Public Safety Answering Point (PSAP) models and their key dimensions. Method and analysis: In this research, Arksey and O'Malley's five-step framework will be followed. Additionally, incorporating the PRISMA extension into this scoping review will allow us to extensively investigate the available literature on PSAP models up until the year ۲۰۲۴. For this purpose, a comprehensive review will be conducted on PubMed, Web of Science, and Scopus to examine officially published reports. In addition, grey literature will be sourced from Google Scholar, the WHO website, and relevant regional offices. Ethics and dissemination: As this study utilizes publicly available secondary data sources, ethical approval is not required. The findings will be disseminated through peer-reviewed publications.

کلیدواژه ها:

Public Safety Answering Point ، PSAP ، emergency call ، Emergency Medical Dispatch