Exploring the Well-being and Work Performance of Pre-Hospital Emergency Personnel in Tehran

Introduction: Pre-Hospital Emergency technicians must have a good socio-economic and relative health status so that people can benefit from better services efficiently. The performance and physiological status of emergency service providers, such as emergency clinical technicians, is of special importance due to their vital and sensitive roles. The present study was designed to investigate the health status, socio-economic and educational conditions of pre-hospital emergency technicians in Tehran. Materials and Methods: This study is a quantitative, descriptive, cross-sectional study. The research population consisted of all volunteer pre-hospital emergency technicians in Tehran.Six components of health status including internal and external stress factors, workload, stress outcomes, and performance, were evaluated in emergency technicians. Data collection was done electronically, and data analysis was performed using Excel and SPSS-۲۲ software. Results: ۵۸۵ EMS technician in Tehran participated in this study, who were working in ۲۱۵ emergency bases in Tehran. The mean age of the participants was ۳۱.۸۸ years (standard deviation=۴۳.۶), and their work experience ranged from ۱ to ۳۰ years, with a mean of ۱۴.۷ years (standard deviation=۷۳.۵). The performance of the personnel varied among three groups according to their socio-economic status (low, medium, and high). Overall, ۵۰% of the participants (۲۸۱ individuals) evaluated their performance as average. The highest standard deviation was observed in the low group, the lowest score in the medium group, and the highest score in the high socio-economic group. Conclusion: Employees with better socio-economic conditions had better performance and physiological status. In other words, they had better health and were more effective for themselves and the organization. This emphasizes the need for more attention to the socio-economic concerns of emergency personnel, which should be considered as an investment and savings rather than an expense. This investment has a direct impact on the performance of employees and indirectly affects their health and reduces costs, such as sick leave, treatment, replacement staff, etc. It also affects the overall health of the society that receives emergency services.  

کلیدواژه ها:

Health status ، socioeconomic status ، Work Performance ، Emergency Care ، Prehospital

نویسندگان

Vahid Delshad

Health in Emergency and Disaster Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran

Hamidreza Khankeh

Department of Clinical Science and Education, Karolinska Institute, Stockholm, Sweden

Abbas Ebadi

Behavioral Sciences Research Center, Life Style Institute, Baqiyatallah University of Medical Sciences, Tehran, Iran

Mariola Bidzan

Institute of Psychology, University of Gdansk, Gdansk, Poland.

Gholamreza Qaedamini Harouni

Social Welfare Management Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran

Marcus Stueck

DPFA Academy, Group Academy of Work and Health, Leipzig, Germany.