Cognitive and meta-analysis on the nature of organizational culture, its role in solving organizational conflict and its effect on employees' performance

Organizational culture includes an organization’s expectations, experiences, philosophy, as well as the values that guide member behavior, and is expressed in member self-image, inner workings, interactions with the outside world, and future expectations. Culture is based on shared attitudes, beliefs, customs, and written and unwritten rules that have been developed over time and are considered valid (The Business Dictionary). An organization's culture defines the proper way to behave within the organization. This culture consists of shared beliefs and values established by leaders and then communicated and reinforced through various methods, ultimately shaping employee perceptions, behaviors and understanding. Culture is essential for organizations to function effectively and efficiently. Organizational culture is the consciously or subconsciously accepted and followed way of life / manner of performing day to day activities in an organization. It determines and control employee’s behavior at work place. Research studies indicate that organizations that have a performance oriented culture tend to out-perform companies that are lacking such a culture. Conflict is a part of everyday life of an individual or of an organization. Conflict has considerable influence on employee behavior, performance and job satisfaction. It also affects an organization’seffectiveness. The study reveals that there is a close relationship between conflict and organizational performance. Organizational performanceis low when conflict is extremely high or extremely low. A moderate or optimum level of conflict contributes to high organizational performance. A strong organizational culture plays an important role in reducing/ resolving conflicts in IT companies. It creates a sense of identity and uniqueness within every organization. The study concludes that there is a direct, positive and significant relationship between organizational culture and conflict resolution, which in turn contributes to enhance employee’s morale leading to high performance.

کلیدواژه ها:

Organizational culture ، Organizational conflict ، Motivation ، Organizational performance ، Software companies ، Employee behaviour ، Conflict management