How improve passenger experience in peak time of airport flights

The aviation industry has become so complicated that the basic airport services will not meet all the up-to-date needs of this area. Therefore, airports invest more in the field of smart environment and providing expandable services. To recognition and improve these kinds of services, passenger experience management (PEM) and passenger flow management (PFM) can clarify and implement step by step the smart airport requirements and services. One of the concerns of passengers and of course airports is to receive and provide appropriate services during peak flights. And its consequences are crowded terminal environment, lack of proper service by passengers and their companions, and also cognitive problems such as anxiety and confusion. This article presents a practical solution to improve passenger experience in peak flights. The mentioned solution covers the travel time of the passenger to the airports, service at the origin airport, flight and service at the destination airport. Also, the performance of the management and the results of using the mentioned solution in Bandar Abbas International Airport are presented

کلیدواژه ها:

Smart Airport ، PEM ، PFM ، Cognitive ، Smart Environment.