The mediation impact of TQM technical elements in the systems of excellence management

Using the EFQM paradigm as a guide, this research aims to investigate the link between TQM social and technical elements and their influence on organizational outcomes. Furthermore, the research hypothesizes and examines a mediation model between social variables, technical aspects, and overall outcomes using structural equation modeling (Partial Least Squares). The research includes a sample of ۱۱۶ Spanish companies that went through full evaluation procedures using RADAR logic. The findings show that: (۱) an open, flexible, and continuous improvement-oriented culture, committed and involved leadership, and efficient human resource management (TQM social factors) have a direct and significant impact on the effectiveness of the quality system deployed (TQM technical factors) and on the results; (۲) process management and improvement, alliances with suppliers and other partners, and resource management (TQM technical facts) have a direct and significant impact on the effectiveness of the quality system deployed (TQM technical factors) and on the results.

کلیدواژه ها:

Total quality management (TQM) ، EFQM excellence model ، Social factor ، Technical factors ، Business results ، Partial Least Squares (PLS).