Level of Satisfaction of Patients With Dental Care Services Provided by Dental Clinic of Shahrekord University

Background and aims: Level of satisfaction and opinion of patients are important factors that mightbe considered in assessing the quality of health care services. This study aimed to assess the levelof satisfaction of patients who visited dental clinic of School of Dentistry, Shahrekord University ofMedical Sciences, Shahrekord, Iran.Methods: This descriptive, analytical, cross-sectional study was conducted in ۲۰۱۵ on ۴۰۰ randomlyselectedpatients visiting Endodontics, Periodontics and Implant, Pediatric Dentistry and OperativeDentistry Departments of Dental Clinic of School of Dentistry, Shahrekord University of MedicalSciences. A questionnaire encompassing demographic information and perspectives on dental care,some clinic-related factors, quality of received services, waiting time, and behavior of dental cliniciansand personnel was filled out by the patients. Data were analyzed using SPSS version ۲۲.۰.Results: Of all the patients, ۷۷% (n=۳۱۰) reported improvement in their conditions and werecompletely satisfied with the received services; ۱۲% reported worsening conditions and so they weredissatisfied with the treatments; and ۱۹.۵% (n=۷۸) reported no change in their conditions. The highestlevel of satisfaction was related to quick presence of dental clinicians and their behavior. Patients weremainly dissatisfied with the treatment costs and welfare services.Conclusion: Satisfaction of patients with the services provided by the dental clinic of School ofDentistry, Shahrekord University of Medical Sciences was at an acceptable level. Items causingdissatisfaction in the patients should be properly addressed in order to maximize the satisfaction rateof patients with the services provided in this clinic.

کلیدواژه ها:

Patient satisfaction ، Dental services ، Dental clinic