Level of Satisfaction of Patients With Dental Care Services Provided by Dental Clinic of Shahrekord University
محل انتشار: مجله اپیدمیولوژی و نظام سلامت، دوره: 5، شماره: 4
سال انتشار: 1397
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 262
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شناسه ملی سند علمی:
JR_INJER-5-4_002
تاریخ نمایه سازی: 19 خرداد 1400
چکیده مقاله:
Background and aims: Level of satisfaction and opinion of patients are important factors that mightbe considered in assessing the quality of health care services. This study aimed to assess the levelof satisfaction of patients who visited dental clinic of School of Dentistry, Shahrekord University ofMedical Sciences, Shahrekord, Iran.Methods: This descriptive, analytical, cross-sectional study was conducted in ۲۰۱۵ on ۴۰۰ randomlyselectedpatients visiting Endodontics, Periodontics and Implant, Pediatric Dentistry and OperativeDentistry Departments of Dental Clinic of School of Dentistry, Shahrekord University of MedicalSciences. A questionnaire encompassing demographic information and perspectives on dental care,some clinic-related factors, quality of received services, waiting time, and behavior of dental cliniciansand personnel was filled out by the patients. Data were analyzed using SPSS version ۲۲.۰.Results: Of all the patients, ۷۷% (n=۳۱۰) reported improvement in their conditions and werecompletely satisfied with the received services; ۱۲% reported worsening conditions and so they weredissatisfied with the treatments; and ۱۹.۵% (n=۷۸) reported no change in their conditions. The highestlevel of satisfaction was related to quick presence of dental clinicians and their behavior. Patients weremainly dissatisfied with the treatment costs and welfare services.Conclusion: Satisfaction of patients with the services provided by the dental clinic of School ofDentistry, Shahrekord University of Medical Sciences was at an acceptable level. Items causingdissatisfaction in the patients should be properly addressed in order to maximize the satisfaction rateof patients with the services provided in this clinic.
کلیدواژه ها:
نویسندگان
Behrad Tanbakuchi
Assistant Professor in Orthodontics, Dental School, Tehran University of Medical Sciences, Tehran, Iran
Masoud Amiri
Assistant Professor in Epidemiology, Social Determinants of Health Research Center, Shahrekord University of Medical Sciences, Shahrekord, Iran
Sara Valizadeh
Assistant Professor, Operative Department, Dental School, Tehran University of Medical Sciences, Tehran, Iran