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This is to certify that your paper entitled «The Study of B2C Model’s CSFs by e-CRM System Implementation for Retention of Customers in Iranian Banks» was indexed with 15 pages, in the CIVILICA citation database, code COI:CEBPS02_033, after evaluation and approval of the referees of the "Second National Conference on Electronic Banking and Payment Systems held in Tehran 2013.

While offering our congratulations on the indexation of your paper, please be informed that this certificate is prepared based on the information submitted by the secretariat of the above conference and the information contained in the CIVILICA database, and the accuracy of its content can be inquired at any time through link provided at the bottom of the page or scanning the code image.