Assessing the organizational readiness for knowledge management implementation by numerical and non-numerical approaches

Despite the benefits of knowledge management, many organizations have not been successful in implementing or have not achieved their objectives. In this study, using developed forecasting framework by Wang and Chang (2009) based on multi-criteria group decision-making, two approaches were compared in assessing organizational readiness for knowledge management implementation: In the numerical approach, unlike the non-numerical approach which is based on Yager (1993), the linguistic variables are translated to triangular fuzzy numbers. For this purpose, the criteria were evaluated by academic experts and organizational experts evaluated current status under each criterion. To combine these two opinions, two approaches were used in a real case involving an Iranian public sector organization. Numerical and non-numerical results show that the feasibility of knowledge management is approximately 70% and medium, respectively. Therefore, the organizational readiness is in the relative success position and the most favorable scenario is corrective action

کلیدواژه ها:

Knowledge management ، Numerical approach ، Non-numerical approach ، Linguistic variables ، Fuzzy analytical hierarchy process