Relationship between Cultural Intelligence with Communication Skills and Social Interactions of Emergency Department Staff: A Cross-Sectional Study

Objectives: Globalization has led to increasingly diverse patient populations in healthcare settings. Emergency departments (EDs), as high-pressure, fast-paced environments, require staff to possess strong communication and social interaction skills to ensure quality care. This study aimed to investigate the relationship between cultural intelligence (CQ) and the communication skills and social interactions of ED staff members.Methods: This cross-sectional study conducted on ۱۹۷ ED staff members from three hospitals in Zanjan, Iran, in ۲۰۱۹. Data collected using the Cultural Intelligence Scale (CQS), a Communication Skills Scale, and a Social Interactions Questionnaire. Data analysis performed using descriptive statistics and correlation tests.Results: Participants' mean scores for cultural intelligence and communication skills were ۸۵.۷۸ ± ۶.۲۴ (out of ۱۴۰) and ۵۵.۴۱ ± ۳.۹ (out of ۹۰), respectively. For social interactions, the mean score for positive thoughts (۴۷.۸۶ ± ۴.۱۴) was higher than for negative thoughts (۳۳.۰۱ ± ۳.۹۲). The total CQ score showed a significant positive correlation with communication skills (P < ۰.۰۰۱). Furthermore, higher CQ scores were significantly associated with increased positive thoughts and decreased negative thoughts (P < ۰.۰۰۱).Conclusions: The findings demonstrate that higher cultural intelligence among ED staff is associated with better communication skills and positive social interactions. Healthcare leaders recommended to educational programs and workshops to enhance the cultural intelligence of ED personnel, which can improve both staff communication and the quality of patient care.

کلیدواژه ها:

cultural intelligence ، Communication skills ، Social Interactions ، Emergency Department ، Staff Members