Fuzzy AHP and fuzzy TOPSIS synergy for ranking the factor influencing employee turnover intention in the Iran hotel industry
سال انتشار: 1403
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 83
فایل این مقاله در 19 صفحه با فرمت PDF قابل دریافت می باشد
- صدور گواهی نمایه سازی
- من نویسنده این مقاله هستم
استخراج به نرم افزارهای پژوهشی:
شناسه ملی سند علمی:
JR_APRIE-11-1_004
تاریخ نمایه سازی: 1 اردیبهشت 1403
چکیده مقاله:
This study aims to verify the main factors influencing turnover intention in the Iran hospitality industry. The objective of this study is to construct a fuzzy AHP and fuzzy TOPSIS model to evaluate the dimensions of the hotel employee turnover intention model. The performance evaluation for employee turnover intention includes work itself, supervision, coworkers relationship, salary and benefit, career opportunities, job stress, perceived risk, and job insecurity. These dimensions generate a final evaluation for ranking priority among the employee turnover intention of the proposed model. The importance of dimensions is evaluated by ۲۰ experts, and decision-making is processed through the fuzzy concept and fuzzy environment. From the critical fuzzy AHP and fuzzy TOPSIS analysis results, the study shows that the most important dimensions of employee turnover intention in the hotel industry model are salary and benefits. Moreover, the results indicate that the least important dimensions are the Co-workers Relationship, Supervision, and Career Opportunities. The second group dimensions that impact employee turnover in the context of the COVID-۱۹ epidemic are work itself, job stress perceived risk, and job insecurity. In addition, this study’s results show that three-star hotels have the highest value of turnover intention; the second is the Four and Five-star hotels, and the third is the below three-star hotels. The results of the study will help businesses in the field of hospitality have a more comprehensive view of human resource management activities. Especially, this study provides implications for hotel managers in understanding employee behavior and their turnover intention during the context of the COVID-۱۹ epidemic based on the eight proposed dimensions.
کلیدواژه ها:
نویسندگان
Ramin Barati
Department of Electrical Engineering, Shiraz Branch, Islamic Azad University, Shiraz, Iran.
Sara Fanati Rashidi
Department of Mathematics, Shiraz Branch, Islamic Azad University, Shiraz, Iran.
مراجع و منابع این مقاله:
لیست زیر مراجع و منابع استفاده شده در این مقاله را نمایش می دهد. این مراجع به صورت کاملا ماشینی و بر اساس هوش مصنوعی استخراج شده اند و لذا ممکن است دارای اشکالاتی باشند که به مرور زمان دقت استخراج این محتوا افزایش می یابد. مراجعی که مقالات مربوط به آنها در سیویلیکا نمایه شده و پیدا شده اند، به خود مقاله لینک شده اند :