Tackling Workload Surges in Software Development Projects

Owing to extreme interconnections among individuals, messaging systems have become vital tools for communication and collaboration within organizations. This paper explores a crisis that occurred during the development of a customized messaging system facing an unexpected surge in communication demands. Initially designed to accommodate a gradual increase in user activities, the sudden decision to centralize all organizational communications through the messaging system led to a crisis. This crisis manifested in a ۳۰۰% increase in users, causing a flood of improvement requests and performance malfunction reports. The paper delves into the lessons learned from this crisis, highlighting both technical and mental aspects of the challenges faced. Short-term technical solutions included restricting request channels, while long-term actions involved team relocations and staffing adjustments. The paper underscores the importance of addressing not only technical deficiencies but also the mental well-being of the development team. Despite the inevitability of future crises, the study provides insights into effective crisis management strategies, ensuring a more rapid team recovery and productivity enhancement.

کلیدواژه ها:

Software Development ، Messaging System ، Analytical problem solving approach ، Software incident management ، Soft skills