Determining the Relationship between Organizational Service Orientation, Job Satisfaction and Organizational Citizenship Behavior (Study: Iran’s Gas- ompany)

سال انتشار: 1400
نوع سند: مقاله کنفرانسی
زبان: انگلیسی
مشاهده: 203

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تاریخ نمایه سازی: 20 شهریور 1400

چکیده مقاله:

Service orientation is a key factors for organizations survival incapricious environment. This paper investigate role of serviceorientation on job satisfaction and organizational citizenship behaviorin Iran’s gas-company. Communication service leadership, servicesystem performance, human resources training and cross- performanceof services are considered as service orientation attributes and theirimpact on job satisfaction and OCB has examined. The sample wasmanagers and staffs working in Gas Company, and Data were collectedthrough questionnaires. The model is tested by structural equationmodeling. The most important finding revealed of the study is thatmodel has positive fit indexes. It was also found that communicationservice leadership and service system performance have no effect onorganizational citizenship behavior, however other hypothesizes haveconfirmed.


Habibollah Javanmard

Associate Professor, Arak Branch, Islamic Azad University, Iran

Yasra Abbasi

MSc. Student in Industrial management, Arak Branch, Islamic Azad University, Iran