Evaluating the Usability of Hospital Information Systems Based on ISO ۹۲۴۱-۱۰ Standard: A Cross-Sectional Study

Aim: This study aimed to assess the usability of HISs from users' viewpoints based on ISO ۹۲۴۱-۱۰ standard. Methods: This study was a descriptive and cross-sectional study that was conducted in ۲۰۱۹. It was filled out by ۲۲۷ end-users, including ۱۶۵ clinical and ۵۹ administrative staff of Imam Khomeini, Mostafa Khomeini, and Taleghani hospitals selected randomly. Data were collected using the standard Iso-Metric ۹۲۴۱-۱۰ questionnaire. The content validity and reliability of the questionnaire were assessed by experts' opinions and test-retest method, respectively. Finally, the findings were analyzed using descriptive statistics (mean value, standard deviation, and frequency) through SPSS-۲۳ software packages. Results: Based on the results, ۵۶% of HISs users in the surveyed hospitals were somewhat satisfied, with the total average of all scores being equal to ۲.۸ from ۵. The results suggested that the highest scores were found for the criterion of "controllability," while the lowest scores were associated with "suitability for individualizations" and "self-descriptiveness," respectively. Conclusion: The HISs users' satisfaction was considered relatively desirable in terms of functionalities factors. Therefore, user-friendliness, flexibility, and web-based capabilities are suggested as the most important requirements that must be taken into account for enhancing usability and adoption of HISs.

کلیدواژه ها:

Hospital information system ، Evaluation ، ISO ۹۲۴۱/۱۰ ، Standard