Multi-objective Solution Approaches for Employee Shift Scheduling Problems in Service Sectors (RESEARCH NOTE)
محل انتشار: ماهنامه بین المللی مهندسی، دوره: 32، شماره: 9
سال انتشار: 1398
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 316
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شناسه ملی سند علمی:
JR_IJE-32-9_012
تاریخ نمایه سازی: 10 آذر 1398
چکیده مقاله:
Today, workforce scheduling programs are being implemented in many production and service centers. These sectors can provide better quality products and/or services to their customers, taking into account employees’ desires and preferences in order to increase sector productivity. In this study, an employee shift scheduling problem in the service sector is discussed. In the problem, the aim is to minimize the total amount of workloads of the employees and to provide the preferences of the employees. Under this multi-objective structure, by taking into account the needs of employees, a multi-objective decision model has been developed. After then, a multi-criteria decision-making model has been developed to obtain the weights/priorities of the objective functions. By the help of these obtained weights, the problem is scalarized by the Weighted Sum Scalarization (WSS) and Conic Scalarization (CS) methods. When Pareto solutions are compared, it is seen that more Pareto solutions are obtained with CS method. Additionally, better schedules have been obtained in a very short time in terms of the quality of the solution according to the manually prepared schedule.
کلیدواژه ها:
نویسندگان
Mahlagha Taghizadehalvandi
Department of Industrial Engineering, Graduate School of Sciences, Eskişehir Technical University, Eskisehir, Turkey
Zehra Kamisli Ozturk
Department of Industrial Engineering, Engineering Faculty, Eskişehir Technical University, Eskisehir, Turkey