Analysis of Patient Flow in Magnetic Resonance Imaging Department using Queuing Theory Approach

The Magnetic Resonance Imaging Department (MRID) is a paraclinic center, which provides services to patients and helps physicians to diagnose the diseases. Decreasing the patients’ waiting time, and increasing the patient’s satisfaction is an important problem for each MRID. We conducted a field study over the period September 25 - October 25, 2017, in the MRID of a specialist hospital. In the end, we show that how queuing models can help to determine performance parameters of MRID and reduce waiting times.

کلیدواژه ها:

Queuing Theory ، Waiting time ، Hospital ، Healthcare