The study effect of Information Technology and Communication on Total Quality Management in the Islamic Azad University of Bonab

In recent years, Total Quality Management (TQM) has received worldwide attention and is being adopted in manyindustries, particularly in developed economies. The purpose of this study is the Study effect of Information Technologyand Communication on Total Quality Management in Bonab university and specifically which of the components ofInformation Technology can increase Total quality Management in the Bonab university. Questionnaire has been used forthis purpose. The statistical population of the study included all 65 teachers of Islamic azad university of Bonab in eastAzerbaijan province. The number of the statistical sample was calculated through Cochrane equation to be 54 and thesample were selected by random sampling. Descriptive statistical methods and statistical techniques is used to testhypothezis For data analysis, Pearson correlation and regression analysis were used. The results showed an average rate ofacceptance of the principles of total quality management and information technology in the Bonab university. Correlationcoefficient showed a significant relationship with information technology and component of total quality management. Theresults of Regression analysis with simultaneous showed that in Aspects of information technology, systems automatingadministrative activities at the highest coefficient is expected to total quality management (Beta=0.298). Increase in Qualitywithout access to fast and accurate information is impossible. And the need to equip these organizations to bringinformation technology to enhance the service quality and this note confirms this study result.

کلیدواژه ها:

Information Technology and Communications ، Total Quality management ، TQM ، University