Organizational Citizenship Behavior

In this article we have tried to relatively new concepts of organizational behavior, the OCB with a comprehensive view justified. In order to obtain more efficient bureaucratic management efforts maintain the organization s hierarchy pyramid. Therefore, the citizens in the democratic value system are increasing. Now that the importance of citizens as a source of understanding is very important, their behavior can be considered very important and that is why many researchers have tried to analyze the behavior of citizens. And to the question why are similar organizations and similar organizations run some more successful answers to why six variables related to OCB and how their relationship with citizenship behavior is studied. The first provides a definition of citizenship behavior and the scale of the variable specified. Next, policies and organizational measures that can be effective in improving the behavior of the organization have been proposed.

کلیدواژه ها:

Organizational citizenship behavior ، behavior of citizenship ، policies to encourage civil behavior