Knowledge management in a BSC project Experience of GIG

This paper is qualitative, aiming at describing issues that we have identified during knowledge sharing among BSC projects in Golrang Industrial Group ( GIG). The work is based on literature review and case studies in an Iranian Holding company. We found out that knowledge sharing of the projects could be improved by training and improving culture of knowledge sharing and reserving time for the knowledge sharing. Organizations today, being knowledge-intensive and knowledge-aware, have tried to manage knowledge; many different viewpoints and approaches have been implemented. Depending on knowledge needs of particular process, proper KMS should integrate different information sources and tools. BSC Process in GIG, is considered in order to discover and explain possibilities of KM support and introduction.