A case study of implementing Total Quality Management (TQM) using Analytical Hierarchical Process (AHP)

Leather, garment and textile are a few examples of skilled intensive manufacturing, which require skilled labor and use low technology. In order to face the open competition that arose alongside, some of them resorted to manufacturing strategies that were popular in other engineering sectors. Skilled intensive small and medium enterprises (SMEs) have been still in the introductory stage of implementing manufacturing strategies such as total quality management (TQM). The objective is to identify the importance of critical success factors at the introductory stage to implement TQM. Critical success factors are identified by case study. Based on the longitudinal case study, Analytical Hierarchical Process (AHP) is used as a supplemental decision making tool to identify the importance of critical success factor. Based on our analysis, we identified the critical factors

کلیدواژه ها:

SMEs ، Case study ، TQM ، AHP