Identification and prioritization of effective factors on successful implementation of quality management systems using AHP technique (case study: production units of North of Iran)

Considering the intense and increasing competition in today's world, organizations seek to gain ground on their rivals by inspecting the quality of their products and services. In this regard, they use some quality management systems such as ISO-9000 (the standard organization for standardization) and total quality management (TQM) to achieve their goals. This research deals with identification and prioritization of effective factors on successful implementation of quality management systems in manufacturing units located in northern Iran by using the analytic hierarchy process (AHP) technique. This research is an applied research from the goals point of view, and it is of non-experimental and survey type from the approach point of view. The statistical population of this research includes the representatives of managements of production units of in northern Iran. The results of analytic hierarchy process technique showed that the criteria of method, tool, documents, and Measurement are the most important ones, respectively