Advantages of CAF Model for Improving Quality within Public Administration
محل انتشار: هفتمین کنفرانس بین المللی مدیران کیفیت
سال انتشار: 1385
نوع سند: مقاله کنفرانسی
زبان: انگلیسی
مشاهده: 1,931
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شناسه ملی سند علمی:
CQM07_096
تاریخ نمایه سازی: 11 آبان 1386
چکیده مقاله:
Majority of humankind is facing rapidly growing discrepancy between high rate of quality inside of different industrial and service branches and stagnant quality of Public Service.. Thanks to scientific approach many companies are able to produce its products with reject/nonconformity rate around 1 from million (ppm) or even 1 billion (ppb). Contrariwise in the Public Administration Sector we often meet old approaches, not taking in account special requirements of individual citizens/customers. Such state of affaires in Public Administration hampers not only quality of individual life, but also efficiency and competitiveness of whole nations. Promotion of Quality in Public Service is becoming increasingly important for successful future on nations. There are many methods and instruments available for Public service Quality improving. Among different
quality improvement instruments, the CAF model proved to be the most frequently used and effective model in the Czech Republic. With more than 50 applications we took one of prominent places in the whole Europe.
کلیدواژه ها:
نویسندگان
Vladimir Votapek
Director and Quality Manager, Czech Society for Quality, Czech Republic