Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system

The main purpose of this study is to extract the most important factors for evaluating the performance of the Iranian banking system using the consensus approaches of experts and then to determine the causal relationship between them. The questionnaires were completed by ۱۲ experts. Using the DEMATEL method, the effect of the identified factors on each other was investigated. The most important factors identified for evaluating the banking system are profitability, revenue, financial information systems, customer retention, and timely service. The contribution of this study is to determine the causal relationships between performance evaluation indicators in the Iranian banking system using the methodology proposed for both the financial and non-financial factors.

کلیدواژه ها:

Performance Evaluation ، Banking System ، causal relationship ، Financial Factor ، Non-Financial Factor