Strategic Integration of Intelligent Systems: A Capability-Based Framework for Value Creation in HRM

Although Artificial Intelligence (AI) is increasingly integrated into Human Resource Management (HRM) and broader business sectors to generate mutual value for employees and organizations, recent literature indicates a gap between substantial resource investments and the realization of expected benefits. Extant HRM research predominantly examines AI applications, anticipated advantages, and dual-level impacts on workers and firms. To address this, we systematically review multidisciplinary literature across International Business, Information Management, Operations Management, General Management, and HRM to identify the essential organizational resources for developing AI capability. Our synthesis demonstrates that executing a successful AI strategy requires organizations to transcend technical infrastructure and cultivate non-technical resources, including human competencies, leadership, team coordination, organizational culture, innovation mindsets, governance frameworks, and crucially, an AI-employee integration strategy. Consequently, we propose five research positions to advance AI scholarship in HRM, theoretically elucidating why complementary organizational resources are vital for capturing value. Additionally, the developed framework serves as a strategic self-assessment tool for managers to evaluate organizational readiness for AI implementation in HRM.

کلیدواژه ها:

AI Capability Framework ، Human-AI Collaboration ، Algorithmic Transparency ، Strategic HRM