Measurement of the Efficiency of Bank Branches using Data Envelopment Analysis based on Balanced Scorecard

Background: Over the years, financial institutions, especially banks, have been placed in an almost developing competitive environment as one of the most underlying components of the economic system of the state. Hence, the measurement of the efficiency of banks has been the priority in the studies of the recent decade.Purpose: The present study is aimed at measuring the relative efficiency of Bank Branches in Tehran.Method/Approach: To this end, the library studies are used first to derive the desired indicators and are regulated based on a Balanced Scorecard (BSC). Then, some indicators were confirmed using the opinions of experts and were regulated based on inputs and outputs. Finally, the measurement of the efficiency of the said branches was done using Data Envelopment Analysis (DEA) and based on Balanced Scorecard (BSC).Findings: As a result, out of the ۷۳ branches studied, the relative efficiency of ۳۰ branches was at a maximum level equal to ۱. In other words, ۳۰ branches were recognized as efficient ones. The other ۴۳ branches gained efficiency in the range ۰.۶۹۵۰۶ to ۰۹۹۷۱۴, which is relatively high efficiency.

کلیدواژه ها:

Efficiency ، Data Envelopment Analysis ، Balance Scorecard