Using Artificial Chatbots as Academic Counselors; When Chatgpt Becomes an Academic Counselor (A Case Study of Chatgpt)

Objective: This research aimed to investigate the use of artificial intelligence chatbots, particularly ChatGPT, as academic counselors.Methods and Materials: A qualitative case study design was employed, involving ۱۰ unstructured interview sessions with ChatGPT across three iterative rounds of analysis. Comparative coding with a deductive approach was used to analyze ChatGPT’s responses to academic counseling scenarios.Findings: The findings revealed thirteen subthemes organized under two main themes: strengths and weaknesses. Strengths included providing multifaceted perspectives, suggesting resources, and generating effective study strategies, while weaknesses included a lack of empathy, personal opinion, and foresight.Conclusion: Although ChatGPT cannot replace professional counselors, results suggest it may function as a semi-professional academic counselor capable of delivering effective guidance in logical, non-emotional contexts. Validity was ensured by comparing ChatGPT’s responses with other AI chatbots, namely Perplexity, Gemini, and Copilot, and ensuring consistency across coding iterations. Objective: This research aimed to investigate the use of artificial intelligence chatbots, particularly ChatGPT, as academic counselors. Methods and Materials: A qualitative case study design was employed, involving ۱۰ unstructured interview sessions with ChatGPT across three iterative rounds of analysis. Comparative coding with a deductive approach was used to analyze ChatGPT’s responses to academic counseling scenarios. Findings: The findings revealed thirteen subthemes organized under two main themes: strengths and weaknesses. Strengths included providing multifaceted perspectives, suggesting resources, and generating effective study strategies, while weaknesses included a lack of empathy, personal opinion, and foresight. Conclusion: Although ChatGPT cannot replace professional counselors, results suggest it may function as a semi-professional academic counselor capable of delivering effective guidance in logical, non-emotional contexts. Validity was ensured by comparing ChatGPT’s responses with other AI chatbots, namely Perplexity, Gemini, and Copilot, and ensuring consistency across coding iterations.

کلیدواژه ها:

academic counsultation ، case study ، artificial intelligence ، ChatGPT