The Relationship between Knowledge Management and Human Resource Efficiency in Lorestan University of Medical Sciences Hospitals

Background: The purpose of this study was to investigate the relation between knowledge management and human resources efficiency of Lorestan University of Medical Sciences. The main question was whether any relation among Knowledge Management, Quantitative Development of Staffs, improves the Quality of Services by Staffs and Customer-directing in General Hospitals of Lorestan as a subset of human resource efficiency there? Methods: This was applied research with descriptive and correlation method in which quantitative data has been collected by a descriptive-measurable method in order to assess the correlation between the variables in ۲۰۲۵. Data was collected through researcher-made questionnaires about efficiency of human resources and knowledge management; and then the components of study were verified according to the structured interviews with experts in the field of management. Statistical population includes all staffs and inpatients in General Hospitals of Lorestan including Imam Khomeini Hospital in Koohdasht city, Shohadaye-۷th Tir Hospital in Dorud city, Imam Khomeini Hospital in Poldokhtar city. A Stratified Random Sampling Method has been used and sample size consisted of ۹۲ personnel and ۹۲ patients, respectively. Demographic data has been used to analyze data and Descriptive Statistics has been used to determine the mean and frequency of data. Pearson Correlation Coefficient and SPSS۲۱ Software were used to analyze data. Results: The statistical tests showed between quantitative with qualitative developments and qualitative development with customer-directing there was positive and significant relationship; but quantitative development and customer-directing has no significant relation. Three components of efficiency of human resources have significant positive correlations with overall factors in level of ۰.۰۱. Knowledge management and quantitative development have no significant correlation. But qualitative development and human resource showed and customer-directing showed a positive and significant correlation that is significant at level of ۰.۰۱. also knowledge management and efficiency of human resources have correlation of ۰.۵۱ is significant at level of ۰.۰۱. It means that by increasing knowledge management rate of the efficiency of human resources become higher and vice versa. Conclusion: The findings indicate that enhancing knowledge management practices can improve the efficiency and customer orientation of hospital staff.

کلیدواژه ها:

Knowledge Management ، Human Resource ، Efficiency ، Hospitals