The behavioral model of emotional intelligence effect on work-family conflict and organizational citizenship behavior among nurses

This paper examines the relations among emotional intelligence, work-family conflict and organizational citizenship behavior of nurses and the mediating effect of work-family conflict between emotional intelligence and organizational citizenship behavior among nurses. a questionnaire survey was carried out to explore the relations among emotional intelligence, work-family conflict and organizational citizenship behavior. a ۵۱-item questionnaire which consist of emotional intelligence, work-family conflict and organizational citizenship behavior parts was carried out to investigate the relations among these variables. Some basic socio-demographic questions were included. The study resulted emotional intelligence was significantly and negatively related to work-family conflict(r=-۰.۲۶, p ≤ ۰.۰۱) and significantly and positively related to organizational citizenship behavior(r=۰.۶۲, p ≤ ۰.۰۱). The negative relation between work-family conflict and organizational citizenship behavior was also significant(r=-۰.۲۷, p ≤ ۰.۰۱).  it was found that work-family conflict is a partial mediator between emotional intelligence and organizational citizenship behavior. The other finding of the study was that emotional intelligence, work-family conflict and organizational citizenship behaviors and some of their dimensions are significantly related to each other.

کلیدواژه ها:

Emotional Intelligence ، mediating effect ، Nurses ، organizational citizenship behavior and work-family conflict