The Impact of Emotional Intelligence on Employee Performance with the Mediating Role of Job Stress and Employee Trust (Case Study: Sugarcane Development Holding Company and Subsidiaries)

This study was conducted with the aim of examining the impact of emotional intelligence on employee performance through the mediating roles of job stress and employee trust in the Sugarcane Development Holding Company and its subsidiaries. The research is applied in purpose and causal-descriptive in nature. The conceptual framework included emotional intelligence as the independent variable, job stress and employee trust as mediating variables, and employee performance as the dependent variable. The statistical population consisted of all staff employees of the holding company, all of whom were surveyed through a census approach. Data were collected using standard questionnaires, including the ۱۶-item Emotional Intelligence Scale developed by Wong and Law (۲۰۰۲), the ۶-item Employee Performance Scale by Bört et al. (۲۰۱۲), the ۱۰-item Job Stress Scale by Hellriegel and Slocum (۱۹۹۶), and the ۷-item Employee Trust Scale by Jian et al. (۲۰۱۵). Data analysis was performed using SPSS version ۱۸ and LISREL version ۸.۸. The findings revealed that emotional intelligence significantly influences employee performance through the mediating effects of job stress and employee trust within the organization.

کلیدواژه ها:

Job Stress ، Employee Trust ، employee performance ، Sugarcane Development Holding Company ، Emotional intelligence