Measuring Unity: A KPI-Governed Performance Architecture (UCTA-PA) for Civilizational Rapprochement and Governance-Grade Benchmarking

This study operationalizes the Unified Civilizational Theological Architecture as a governance-grade performance system (UCTA-PA) that translates theological and institutional constructs into auditable key performance indicators. The artifact comprises ۲۸۰ indicators ۱۴۰ Crisis Warning Indicators (CWIs) and ۱۴۰ Strategic Progress Indicators (SPIs) tagged to Layered Causal Analysis (events, systems, discourses, myths) and rolled into a transparent Unity Civilizational Maturity Index (UCMI). A mixed-methods, design-science approach was used: expert interviews and Delphi panels elicited constructs, thresholds, and ownership; structured surveys and the Analytic Hierarchy Process (AHP) derived weights (CR ≤ ۰.۱۰); exploratory/confirmatory factor analyses and unobserved-components models validated structure and dynamics; and AI-assisted content analysis enabled narrative-risk detection. Results show that CWI trigger grammars (z-score/۹۵th percentile exceedance with escalation playbooks) surface near-term divergence, while SPI target grammars (۱۲–۲۴-month horizons with non-compensatory floors) produce measurable, domain-specific gains. Weight caps and robustness checks (alternative normalizations and stakeholder-statistical weighting) prevent domain dominance and stabilize UCMI rankings. Sectoral pilots demonstrate practical value: in airline management, integrations with PSS/DCS/OCC/MRO streams support security-narrative sensing and link technology adoption to OTP/NPS; in health tourism, ethics and service-quality SPIs, plus rumor-control CWIs, enhance capacity planning and risk communication. The study contributes a replicable construct-to-metric pathway and offers actionable governance hooks for policy dashboards, funding gates, and quasi-experimental evaluation (DiD/ITS).

کلیدواژه ها:

Strategic Progress Indicators (SPIs) ، Crisis Warning Indicators (CWIs) ، Unity Civilizational Maturity Index (UCMI) ، Layered Causal Analysis (CLA) ، Digital Transformation ، Key Performance Indicators (KPI) ، Civilizational Rapprochement (Taqrīb) ، Airline Management ، Health Tourism