Quality of Care, Physician–Patient Communication, and Patient Satisfaction: A Cross-Sectional Study in Selected Hospitals of Dhaka City, Bangladesh

Background: Physician-patient relationships play an important role in the delivery of high-quality medical care. There are many concerns reported by patients about service quality, communication with healthcare providers, and overall hospital experiences in Bangladesh. Despite government efforts to improve public hospital management in Bangladesh, patient-centered care remains overlooked. This study assesses care quality, physician–patient communication, and factors influencing patient satisfaction. Methods: This study used a quantitative approach. Data were collected from ۱۲۵ outdoor patients from two public hospitals. Survey interviews were conducted using a structured questionnaire based on convenience sampling. Chi-square test was used to determine the association of patient satisfaction in relation to care quality and physician–patient communication. Statistical significance is determined by P > ۰.۰۵. Results: A total of ۱۲۵ patients (۴۵.۶% male, ۵۴.۴% female) were analyzed (mean age = ۲۶.۶۲ years; SD = ۵.۹۵ years). The mean score of patients' satisfaction with quality of care and physician-patient communication were ۲.۵۶ and ۲.۴۹, respectively, indicating lower satisfaction. The majority (۶۰%) of patients reported that doctors did not attentively listen, with ۶۴.۸% had consultations lasting less than five minutes. A significant association was found between the number of patients seen together and satisfaction (𝜒۲ = ۸.۸۲; p = ۰.۰۳). Additionally, consultation time had a strong effect (𝜒۲ =۲۱.۱۹۹; p=۰.۰۰۰), where patients with consultations under five minutes (۸۱.۶۳%) were more likely to express dissatisfaction than those who had consultations lasting over ۱۵ minutes (۱.۰۲%). Conclusion: The findings call for policies that foster patient-centered care by improving staff attitudes, consultation time, ethical oversight, and access to essential medicines to enhance trust and satisfaction in public healthcare.

کلیدواژه ها:

Care Quality ، Patient’s Satisfaction ، Physician-Patient Communication ، Public Hospital ، Bangladesh