An integrated method in supplier development

سال انتشار: 1390
نوع سند: مقاله کنفرانسی
زبان: انگلیسی
مشاهده: 814

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شناسه ملی سند علمی:

IRIMC09_004

تاریخ نمایه سازی: 22 فروردین 1393

چکیده مقاله:

One of the major aims of supply chain management. (SCM) is maximizing customer satisfaction to achieve the most competitive advantages. For this purpose companies capacity to response to the customer requirements is necessary. Quality function deployment (QFD) is a customer-driven approach, widely used to develop or process new product in order to maximize customer satisfaction. Last research used Linear physical programming (LPP) procedure to optimize QFD; however, QFD issue involved uncertainties, or fuzziness, which requires taking them into account for more realistic study. In this paper we utilize set of fuzzy data to address linguistic values parameterized by triangular fuzzy numbers. We propose in integrated approach including analytic hierarchy process (AHP), QFD and LPP to maximize overall customer satisfaction under uncertain conditions and apply them in the supplier development problem. The fuzzy AHP (FAHP) approach is adopted as a powerful method to obtain the relationship between the customer requirements (CRs) and engineering characteristics (ESs) to construct house of quality (HOQ) of the QFD method. LPP is used to obtain the optimal achievement level of the ECs and subsequently the customer satisfaction level under different degrees of uncertainty. We will illustrate the effectiveness of our proposed method by an example.

نویسندگان

Emad roghanian

Department of Industrial Engineering, K.N Toosi University of Technology, Tehran, Iran

Zahra Shad

Department of Industrial Engineering, K.N Toosi University of Technology, Tehran, Iran