AI Chatbots as Strategic Tools in Recruitment, Feedback, and Employee Support Systems

The rise of intelligent chatbots has significantly influenced HR processes, particularly in interviews, evaluations, and employee motivation. This study explores their impact, benefits, and challenges through empirical research and case studies. In recruitment, chatbots enhance efficiency by automating screening, scheduling, and candidate engagement, though concerns remain about their ability to assess nuanced human qualities. For performance evaluations, AI-driven chatbots enable continuous, data-driven feedback, improving transparency and development opportunities. However, their effectiveness depends on integration quality and AI training. In employee motivation, chatbots provide personalized support and recognition, fostering engagement through behavioral science principles. Yet, human interaction remains crucial for complex motivational needs. Key challenges include data privacy, ethical considerations, and the need for hybrid human-AI models. The study concludes with recommendations for optimizing chatbot deployment in HR, emphasizing ethical AI design, human oversight, and further research on long-term effects. Findings suggest that while chatbots improve efficiency and scalability, a balanced approach is essential to maximize their benefits in workforce management.

کلیدواژه ها:

AI chatbots ، HR automation ، recruitment ، performance evaluation ، employee motivation