The effect of organizational and social trust on the improvement of company performance: investigating the reciprocal relationship

Organizational trust and social trust improve the performance of the company, on the other hand, the performance of the company also affects the organizational trust of services and social trust, so it can be said that there is a difference between organizational trust in work and social trust about trust and trust. It is social. There is a reciprocal relationship between the performance of the company, the purpose of this research is to investigate this reciprocal relationship, for this purpose, this research aims to put this issue experimentally and experimentally, the current research method is descriptive-surveillance, statistical population. This research includes all the companies admitted to the Tehran Stock Exchange that have formed activities from ۲۰۱۰ to ۲۰۲۰, considering the defaults, a testable statistical sample has been reached in ۱۹۹۷, where one person from each company is related to affairs. The financial or internal auditor was selected as a questionnaire and completed the questionnaire, in this research, standard questionnaires were used to collect data for the analysis: an organizational trust questionnaire for customers and clients, a social trust questionnaire, an organizational performance questionnaire, and research. Presently, related to organizational trust, the literature and trust and social trust and performance are developed bilaterally at the company level, the findings show that work trust organizations and social trust can lead to the improvement of the company's performance and improve the company's performance, and organizational trust. It increases customer service and social trust.

کلیدواژه ها:

Organizational trust of employees ، organizational trust of customers ، social trust ، company performance ، reciprocal relationship