Evaluation of proposed IT Framework Using Delphi Expert Panel Method

—The main stream of the research has developed an Integrated Service Architecture Framework (ISAF) forintegration of IT Service Management (ITSM) and Enterprise Architecture (EA) through case study and design science research strategies. In this paper, the evaluation process of the PhD research has been described. In this phase, an expert panel method was adopted as an appropriate method to evaluate the developed framework and allow it to be verified and refined using the feedback provided by experts in the field. The Delphi survey method was used to examine the proposed framework. During the evaluation process, useful recommendations were received and the framework was improved. The experts were selected using a snowball sampling technique and three rounds of Delphi study were used to obtain the consensus and validate the framework.

کلیدواژه ها:

ITIL ، Enterprise Architecture (EA) ، Integrated Service Architecture framework (ISAF) ، IT Service Management (ITSM) ، Delphi Survey Method ، Expert Panel ، Snowball Sampling