Providing a model of protect the rights for service recipients in hospital

Background and purpose: The recipient of service in the hospital has rights due to special physical and mental conditions. The increasing complexity of treatment systems and the increase in treatment costs on the one hand and the increase in awareness and expectations of service recipients have made it necessary to protect service recipients by the government and hospitals.This study was carried out with the aim of designing a model of protect the rights for service recipients in Iranian hospitals  Research method: This research has been done using a combined method (quantitative and qualitative). The questions of the researcher-made questionnaire were finalized after interviews with experts and two stages of asking opinions from experts using the Delphi method, and then they were given to the recipients of the service hospitalized in the hospital. Data were extracted and analyzed using spss version ۱۹ and SmartPLS software using exploratory and confirmatory factor analysis. Findings: Effective factors in protectting the rights of service recipients in Iranian hospitals were classified into ۱۰ strategic, information, patient-centered, human resources, managerial, policy-making, physical resources, control, education and insurance and ۵۱ items. Among the findings, the most important axis of the strategy and the most important sub-axis of legislation and drafting executive regulations to ensure legal protection of the rights of the service recipient were identified. Conclusion: protectting the rights of service recipients in Iranian hospitals requires the provision of necessary infrastructures and mechanisms at the macro level to the hospital level and leads to an increase in patient satisfaction and the fulfillment of the government's obligations in this field.

کلیدواژه ها:

protect ، patient rights ، hospital ، حمایت ، حقوق بیمار ، بیمارستان