Investigating The Impact Of Information Technology On Quality Improvement

Simultaneously with the rapid changes of techniques and skills and the emergence of new phenomena in information technology and their impact on the ways of living, the learning process, which is one of the fundamental pillars of societies, has been transformed. The expansion of developments in the field of information and communication technology has left significant effects on various aspects of human life, in the meantime, the importance of information technology and its effects for companies has increased dramatically and its growth and development can be felt. It is often stated that information technology is the most important factor in increasing productivity and reducing costs. We know very well that one of the challenges of today's organizations and institutions is due to the speed and high volume of information, as well as the improvement of technology and the optimal use of existing facilities. In other words, it should be said how small and large organizations and institutions will be able to use human resources and information technology equipment as effective factors in the development process in the best way. On the other hand, it should be said that evaluating the performance of organizations from the point of view of information technology, while achieving these goals, also provides the possibility of the effective way of investing in information technology on the performance of service quality in the organization. In general, information technology is expanding and being proposed as the axis of development and in order to establish the information system. The use of information technology capabilities among small and medium enterprises is increasingly expanding and updating. Based on the conducted studies, a comprehensive information technology system can be beneficial for the company by improving work operations, smoothing the circulation of information, more efficiency and reducing rework in the internal process.

کلیدواژه ها:

information technology ، service quality ، customers ، quality management ، communication improvement.