Improving Patient Satisfaction with COVID-۱۹ through Supportive EducationalPrograms in Najaf Hospital Wards

Background: The COVID-۱۹ pandemic has severely impacted global health,pervasively affecting the physical and mental wellbeing of individualsworldwide. As the pandemic continues, evaluating patient satisfaction withinhealthcare has become increasingly critical. This study assesses the effect of asupportive educational program on alleviating stress, anxiety, depression, andenhancing patient satisfaction among COVID-۱۹ patients in Najaf's COVIDwards.Method: A randomized clinical trial involving ۶۰ patients admitted to COVID-۱۹ departments was conducted. The intervention group received a comprehensivesupportive educational program upon hospital admission, while the control groupreceived standard care. Participant satisfaction levels were measured using atranslated and adapted version of Wolf's Patient Satisfaction Instrument. Analysiswas performed on demographic data and satisfaction scores through descriptivestatistics and inferential tests using SPSS version ۲۱.Results: The study revealed that the intervention group reported significantlyhigher satisfaction scores compared to the control group across all measureddomains, including professional-technical care, trust, and patient education.These results suggest that supportive educational programs can significantlyenhance patient satisfaction during hospitalization for COVID-۱۹.Conclusion: Supportive educational interventions are effective in improvingpatient satisfaction, which is an important metric for healthcare quality. Thisstudy indicates that supplementing standard care with educational and emotional support benefits patients, pointing toward the need for integrated care approaches that address both physical and psychological needs during pandemics. Future research could focus on long-term impacts and explore the potential for virtual implementation of similar programs.

کلیدواژه ها:

COVID-۱۹ ، patient satisfaction ، supportive educational program ، randomized clinical trial ، psychological support ، healthcare quality.