The role of internal auditors in meeting the ISO ۹۰۰۱: ۲۰۱۵ quality management standard (Case study: Kilang Pertamina International Refinery Unit V Balikpapan)

The global market is becoming increasingly competitive, and companies need to focus on improving the quality of their products and services to stay ahead. This study aims to evaluate the effectiveness of implementing the ISO ۹۰۰۱:۲۰۱۵ quality management system at PT Kilang Pertamina International Refinery Unit V Balikpapan and compare it against the standards set out in ISO ۹۰۰۱:۲۰۱۵. The audit conducted in September-October ۲۰۲۲ faced some delays due to the slow preparation of work systems, and only ۲۷% of the audit findings were implemented instead of the targeted ۱۰۰%. This delay had negative implications for both internal and external aspects of the company. The study used qualitative methods to evaluate the results of implementing the quality management system. The results showed that the implementation of ISO ۹۰۰۱:۲۰۱۵ had positive effects on the company. Workers became more aware of quality standards, and managers improved their leadership skills through campaigns related to Quality Health Safety Security and Environment. Additionally, the implementation of the standard encouraged innovation and continuous development of products and businesses. It is recommended that the Internal Auditor Team and Quality Management section hold regular training and socialization sessions to increase worker awareness of the importance of the Work Procedure System and ISO ۹۰۰۱:۲۰۱۵ quality management standards.

کلیدواژه ها:

Operational management ، ISO ۹۰۰۱:۲۰۱۵ ، Internal Audit