The Role of Mechatronics in Hospitality and Automating Travel's Human Touch"

Mechatronics - the integration of mechanical, electronic, and computer technologies - is driving automation across industries, including hospitality and travel. This article analyzes current and emerging applications of mechatronics in hotels, airports, airlines, and other aspects of the hospitality/travel sector.It discusses robotic concierges, automated check-ins/check-outs, AI-powered customer service bots, self-driving baggage vehicles, and predictive maintenance systems, assessing efficiency gains versus decreases in human touchpoints. The ethics of automating personalized, emotional, intuitive aspects of hospitality and travel are also examined.While focusing on tangible mechatronic innovations, the article weighs potential unseen consequences of automation like job losses and dehumanization against benefits like enhanced safety, sustainability, consistency, and accessibility. It pays special attention to the ongoing importance of human skills like empathy, creativity, and contextual understanding in service roles.The conclusion sets out proposed principles for ethically integrating mechatronics and the essential human touch in the future of hospitality and travel. Blending technology-driven efficiency with person-to-person caring is positioned as the balanced path forward for optimizing service quality, responsibilities to stakeholders, and sustainability

کلیدواژه ها:

Mechatronics ، Hospitality industry applications ، Automating human touchpoints ، Sustainability impacts