TAM-Based Model for Evaluating Learner Satisfaction of E-Learning Services Case Study: E-Learning System of University of Tehran
محل انتشار: فصلنامه بین المللی وب پژوهی، دوره: 6، شماره: 1
سال انتشار: 1402
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 114
فایل این مقاله در 8 صفحه با فرمت PDF قابل دریافت می باشد
- صدور گواهی نمایه سازی
- من نویسنده این مقاله هستم
استخراج به نرم افزارهای پژوهشی:
شناسه ملی سند علمی:
JR_IJWR-6-1_012
تاریخ نمایه سازی: 11 بهمن 1402
چکیده مقاله:
During the COVID-۱۹ pandemic, universities worldwide favored distance learning systems. Although e-learning provides numerous benefits, it also poses challenges for learners, so learners’ satisfaction is a significant concern to be assessed. The present study aimed to assess learners’ satisfaction with the University of Tehran's LMS during the pandemic. It applied a model based on the Technology Acceptance Model (TAM) and supplemented it with factor analysis. Research validity was assessed by using confirmatory factor analysis, while Cronbach's alpha was employed to measure the reliability of the research instrument. The study used the Partial Least Squares (PLS) analytical method to construct structural equations. In order to do so, data was collected from a comprehensive questionnaire distributed to ۳۳۴ students at the University of Tehran, in which ۱۴۳ participated. The findings reaffirmed the TAM's effectiveness in understanding the factors influencing learners’ satisfaction with the LMS. Consequently, these insights empower the technical team to enhance system functionality and infrastructure, aiming at improving service quality in the first semester of the academic year ۲۰۲۱. The Results showed that: ۱) The TAM-based proposed scale has successfully explained factors predicting learners’ satisfaction. ۲) Technical knowledge contributes to the perceived ease of use and influences perceived usefulness with a coefficient of ۰.۸۹, and ۳) The significant relationships between technical knowledge and attitude were met. The paper's contribution is finding that learners’ technical knowledge significantly impacts their satisfaction, which helps the ICT team develop a user-friendly environment and increases the flexibility of templates. The study focused on creating training videos to improve learners’ technical knowledge. These results can change and improve the software development strategy for the next semester.
کلیدواژه ها:
نویسندگان
Sina Sayardoost Tabrizi
Ph.D. of Industrial Management, University of Guilan, Rasht, Iran
Azin Sabzian
BSc of Computer Engineering, University of Tehran, Kish, Iran
Ali Moeini
Professor of Engineering Science Faculty, University of Tehran, Tehran, Iran
Keikhosrow Yakideh
Assistant Professor of Management Faculty, University of Guilan, Rasht, Iran
مراجع و منابع این مقاله:
لیست زیر مراجع و منابع استفاده شده در این مقاله را نمایش می دهد. این مراجع به صورت کاملا ماشینی و بر اساس هوش مصنوعی استخراج شده اند و لذا ممکن است دارای اشکالاتی باشند که به مرور زمان دقت استخراج این محتوا افزایش می یابد. مراجعی که مقالات مربوط به آنها در سیویلیکا نمایه شده و پیدا شده اند، به خود مقاله لینک شده اند :