Feasibility Study of implementing Total Quality Managementin Shiraz Technical and Vocational Training Centers

The purpose of this study is the feasibility of establishing Total Quality Management. The research method is survey type. The population of vocational training centers in Shiraz. The sample size was determined by conducting ۸۵ patients included ۶۹ males and ۱۶ females. Data has been collected through a questionnaire of Total Quality Management (NouhPisheh). To analyze the data, descriptive and inferential statistics were used and descriptive statistics to analyze survey data from a frequency distribution table, the mean and standard deviation and inferential statistics were used in this test (one sample) and chi-square. Results of data analysis using t-test indicated that the basis for the establishment of comprehensive quality management in technical and vocational training centers in Shiraz with respect to the components of management commitment, customer focus, decision-making and inclusive participation, there is continuous improvement, assessment, training and staff development. The results of the data analysis using chi-square test showed that gender and acceptance of Total Quality Management have no relationship with each other. In addition, chi-square test indicated that work experience plays no role in the adoption of TQM. Finally, according to the views of principals, teachers and administrative staff using the chi-square test, the participants in the study, trainees and staff consider it as a client.

کلیدواژه ها:

Feasibility study ، Total Quality Management ، Technical and vocational Training centers ، customer