Creating New Knowledge Based on Supply Chain Performance Management in Private Banks

This research aimed to create new knowledge on supply chain performance management in private banks., It was performed in two phases using a thematic analysis under the qualitative methodology and the correlational analysis technique using structural equation modeling in the quantitative part. The data was obtained from in-depth and semi-structured interviews with ۱۲ managers of five private banks in Iran, based on purposeful sampling and continued until reaching theoretical saturation. The statistical population in the quantitative part included all ۲۳۵ managers of Mellat Bank's branches, from which ۱۴۴ were selected by simple random sampling. A researcher-made questionnaire was used to collect the data for the first part. The validity was assessed by factor analysis of the extracted components. A reliability value of ۰.۷ was obtained using Cronbach's alpha. The factor load of causal factors on the main category was ۰.۵۳, contextual factors on strategies were ۰.۵۴, intervening factors on strategies were ۰.۳۷, the main category on strategies was ۰.۴۷, and finally, the factor load of strategies on consequences was ۰.۷۱. A performance measurement system is a framework for measuring supply chain performance. To create knowledge in the supply chain based on research findings, one must first know what knowledge is important to maintain and how it can be maintained effectively.

کلیدواژه ها:

knowledge creation ، Service Supply Chain ، Private Bank. Intangible Assets